Last Thursday night, I took my laptop that I primarily use for work to a friend from church to look at. The signs currently point to a bad hard drive. I'm having problems with 100% disk usage that is not particularly unusual for computers with Windows 8, especially laptops that came installed with it when they first came out, like mine.
Whatever the case, I shouldn't be having that problem.
It's so messed up that the guy looking at it said, "I tried to run this, but I've never even seen that happen before."
After talking over the weekend, before he started taking it apart, I decided I would call HP and ask if there's anyway I could get an extended warranty that might cover a hard drive since my one year was out, but I still had it less than two years.
On Monday morning, I tried talking to some guy in some other country. I hung up the phone aggravated because they could not find my information from when I registered my computer. After work that day, I tried again once I had my serial number in hand.
Both times, I kept trying to explain that:
- My computer was not in front of me, therefore, I did not call to be walked through anything.
- I tried telling them what was happening and what diagnostics said.
- There weren't enough hours left in my life to do whatever they were going to ask me to do, even if I was in possession of the computer.
- Again, I don't have the computer in front of me.
- It is not currently a software problem - now it's a hardware problem.