My Fire phone experience lasted about 36-48 hours

 It just screams "buy me!"
It just screams, "buy me!"
When Amazon came out with their Fire phone a few months ago, I kind of wanted to try it and find out what it's 6 cameras did. At the introductory price of $649, I wasn't that curious though.

When prices dropped to 99 cents about a month or so ago, I was drooling. Alas, my two year contract wasn't up.

Since then, my poor refurbished 8 gig HTC One X was on life support. During the day I would have to plug it in at my desk to keep it charged. I deleted lots of pictures to give it room. I installed a lot of apps. How did I ever function at less than 8 gigs? When I got it, that was great!

I had it marked on my calendar. October 23. I can upgrade on October 23.

Thursday I was all pumped to order my Fire phone with its Mayday button (I should have tried it), Firefly technology (whatever that actually does for you - my computer, TV and satellite radio tell me what I'm watching and listening to already), and dynamic perspective (which some reviews claimed to cause motion sickness).

I can sideload Google apps I told myself. I can live without them, maybe, I tried to convince myself.

I couldn't wait to finish my work day to play with my phone. AT&T had made it so easy to transfer contacts. The easiest move ever, or so I thought.

Here it is Saturday night, and I plan on calling Customer Care before I go to church in the morning and take advantage of the 14 day buyer's remorse clause in my contract.

I promise the reviews were not this bad when I started seriously considering buying it.

I want to chunk the stupid phone at something.

Why? Well, I'll share...

  • The screens freeze a lot. In middle of doing normal things. Turn off the screen. Turn it back on. Start all over of finding what you were trying to do.
  • You cannot delete multiple people out of the contact lists. One app did supposedly, but everyone I follow on Twitter shows up when I scroll thru to find someone to call.
  • Deleting 2000 people one at a time is necessary for above prob because the book is so huge it won't download to my car's Bluetooth to be able to hands free call. I practically fell asleep on the couch after the repetitive action of deleting out the extras of A-K.
  • Every time you get in the car it starts beeping when it connects to Bluetooth. Once is fine to know your connected, but the random beeps? What's all that for?
  • There's no easy way to pin apps for easy access that I figured out off the bat. Or to rearrange to put them somewhere you can find them quicker.
  • There are too many steps to check to see if you have notifications if you turn the sound off. I can't handle the thing beeping all the time, but I don't want to go through numerous steps for visual notification. 
  • While technically an Android, Amazon has it's own app store, and they do not have all the apps. 
  • It times out about half the time when looking up a web page. Especially when looking for apps you can't get in the Amazon store. 
  • You are supposed to be able to sideload Google apps not in the Amazon app store. You know, Gmail, YouTube, Google Maps. Those things I use often. I haven't been successful in doing anything without being routed through the Google Play store. The Fire doesn't like the store and store won't recognize the phone.
  • Instagram won't recognize my Twitter account even after changing my Twitter password. 
  • I don't need to see Candy Crush recommendations as I scroll across most used apps because it's consumer focused with recommendations under every icon. Buy this, buy that, buy all Amazon. STOP IT!
  • I like the Firefly feature in theory, but it's not necessary. I didn't actually use it to recognize anything. 
  • The dynamic perspective is cool. Tilt this way, tilt that. Swivel your wrist. But that gets old quick. 
  • It's taking some getting used to trying to swipe from bottom to top instead of hitting a back button. 
  • I still haven't figured out the purpose of 5 forward facing cameras, but you can do panoramic shots. I didn't take a panoramic of myself or a room of my house... It takes better pictures than my old phone.
I'm not willing to waste any more time on it. I want my Google apps and easier ways to find my apps and get my notifications. I'm not adaptable this time. And I usually like figuring out new electronics.

The worst part? Amazon is going to soon figure out that I returned my phone and they are going to revoke my Amazon Prime Membership!

I've only used it once to order a cover for the phone. And now, when it arrives tomorrow, I'm going to have to send the stupid cover back too!


Comments

This is a thoughtful reflection on the Amazon Fire Phone experience and highlights an important lesson in product innovation: unique features alone cannot guarantee success. The Fire Phone introduced interesting ideas like Dynamic Perspective and Firefly, but the overall user experience, app ecosystem, and practical value are what truly determine a product’s impact. This article shows how customer needs and usability must remain at the center of technology development, making the Fire Phone a valuable case study for future innovations.
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